Privacy Policy

IDEAL HOME - Your Privacy Matters to Us

Last Updated: October 27, 2025

Welcome to IDEAL HOME, Qatar's premier destination for quality furniture and home furnishings. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, shop in our stores, or interact with our services. We are committed to protecting your privacy and ensuring transparency in accordance with Qatar's Personal Data Privacy Law and international best practices including GDPR compliance.

1. Information We Collect

We collect personal data necessary to provide our furniture retail services:
1.1 Personal Information: Full name, contact details (phone, email), delivery and billing addresses.
1.2 Financial Information: Credit/debit card details, bank account information for transfers, payment
transaction history, and credit verification data when applicable.
1.3 Purchase Data: Order history, product preferences, showroom visit records, customer feedback, and
service requests.
1.4 Technical Data: When you visit our website, we collect IP address, device information, browser type,
and usage data through cookies and analytics tools.
1.5 Security Data: CCTV footage from our showroom premises for security purposes, and identification
documents when required for delivery verification or credit purposes.
1.6 Communication Records: Customer service correspondence, recorded phone calls (with consent),
and email/SMS communications

2. How We Use Your Information

IDEAL HOME uses your personal data for the following purposes:
2.1 Order Fulfilment: Processing purchases, arranging delivery and installation services throughout

Qatar, managing storage of your furniture, and handling returns, exchanges, and warranty claims.
2.2 Customer Service: Responding to inquiries, providing product recommendations, resolving
complaints, maintaining accurate customer records, and ensuring satisfaction with our furniture and
services.
2.3 Marketing Communications: Sending promotional offers on new furniture collections, announcing
sales events, conducting satisfaction surveys, and personalising your shopping experience. You may
opt out of marketing communications at any time.
2.4 Business Operations: Improving our furniture products and showroom experience, analysing market
trends in Qatar's furniture industry, managing inventory and supply chain, training staff, and maintaining quality standards.
2.5 Legal Compliance: Complying with Qatar regulations, preventing fraud and unauthorised activities,
protecting our rights and property, maintaining showroom security, and cooperating with legal
authorities when required.

3. Data Sharing and Disclosure

IDEAL HOME does not sell your personal information. We may share your data with:
3.1 Service Providers: Delivery companies operating in Qatar, payment processors, IT security providers,
marketing agencies, and furniture installation service providers. All third parties are contractually
bound to protect your data.
3.2 Legal Authorities: Qatar government bodies, regulatory authorities, law enforcement agencies when
legally obligated, and courts in connection with legal proceedings.
3.3 Business Transfers: In the event of merger, acquisition, or sale of IDEAL HOME, your data may be
transferred to the new entity under confidentiality obligations.

4. International Data Transfers

Your personal data is primarily stored and processed within Qatar. If transfers outside Qatar are
necessary, we ensure appropriate safeguards through standard contractual clauses, verification of
adequate data protection laws in recipient countries, and obtaining your explicit consent where
required by Qatar law.

5. Cookies and Website Technologies

Our website uses cookies to remember your preferences, analyze traffic patterns, deliver
personalized content, and improve functionality. We use essential cookies (necessary for website
operation), performance cookies (understanding visitor behavior), functionality cookies
(remembering preferences), and marketing cookies (delivering relevant advertisements). You can
control cookies through your browser settings, though disabling them may limit website features.

6. Data Security

IDEAL HOME implements comprehensive security measures including SSL encryption for online
transactions, physical security at our showroom and warehouse facilities, access controls and
authentication procedures, regular security assessments, and staff training on data protection. While
we strive to protect your information, no electronic system is completely secure, and we cannot
guarantee absolute security

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy
or as required by Qatar law. Retention periods depend on legal and regulatory requirements, the
nature of our customer relationship, dispute resolution needs, and legitimate business purposes.
After retention periods expire, we securely delete or anonymize your data.

8. Your Rights Under Qatar Law

You have the following rights regarding your personal data:
Access: Request copies of personal data we hold about you and information about our processing
activities.
Rectification: Correct inaccurate or incomplete data and update your contact information and
preferences.
Erasure: Request deletion of your personal data, subject to legal obligations and legitimate business
needs.
Restriction: Limit how we process your data in certain circumstances and object to processing based
on legitimate interests.
Data Portability: Receive your data in a structured, commonly used format and transfer it to another
service provider where technically feasible.
Objection: Object to marketing communications and opt out of automated decision-making.
Consent Withdrawal: Withdraw consent for data processing at any time without affecting the
lawfulness of processing before withdrawal.
To exercise these rights, contact us at privacy@idealhome-qatar.com with your name, contact
information, and specific request.

9. Marketing Communications

You can opt out of marketing communications by clicking "unsubscribe" in emails, replying "STOP" to
SMS messages, contacting customer service, or updating preferences in your online account. Please
note that transactional messages related to your orders and account will still be sent.

10. Children's Privacy

IDEAL HOME services are not directed to individuals under 18 years of age. We do not knowingly
collect personal data from children without parental consent. If you believe your child has provided
us with personal information, contact us immediately at privacy@idealhome-qatar.com, and we will
delete such information promptly.

11. CCTV Monitoring

Our showroom premises are monitored by CCTV cameras for security, safety, and loss prevention
purposes. CCTV footage is stored securely for a limited period as required by Qatar law, accessed
only by authorized personnel, and shared with law enforcement when necessary. By entering our
showroom, you consent to CCTV monitoring.

12. Changes to This Privacy Policy

IDEAL HOME reserves the right to update this Privacy Policy to reflect changes in our practices, legal
requirements, or business operations. Material changes will be communicated through our website,
email notifications, and showroom notices. Your continued use of our services after changes
constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

IDEAL HOME - Data Protection Office

Company Name: IDEAL HOME Furniture LLC

Physical Address: Street 900, SFS013 017-Gate 4 Safwa Building, Barwa Commercial Avenue Umm Al Seneem Doha 18930 Qatar, State of Qatar

Mailing Address: P.O. Box 18930, Doha, Qatar

Email: idealhomeweb@gmail.com

Phone: +974 66205914

Business Hours: Saturday to Thursday: 9:00 AM - 9:00 PM (Qatar Time)

Data Protection Officer: Ahmed Al-Mansouri

DPO Email: idealhomeweb@gmail.com

14. Complaints and Dispute Resolution

If you believe we have not handled your personal data in accordance with this Privacy Policy or Qatar
law, you may lodge a complaint with our Data Protection Officer or the relevant data protection
authority in Qatar. We are committed to resolving privacy concerns promptly and satisfactorily.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Qatar.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Qatar
courts.

Thank you for trusting IDEAL HOME with your personal information. We are committed to protecting your privacy and ensuring transparency in our data practices.